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1-800-539-1075
Sales Training
(Click
Here to See our New
Customer Service Technician's Training Program)
What Makes
CSS Programs Different From Other Sales Training
Programs
The program is
based on how the TOP employees we mystery shopped handle
the customer
We play actual
recordings so your employees can hear the techniques of
the TOP people.
We tell your
employees they are going to be mystery shopped after the
training motivating them to implement the training.
Concepts Your Team
Will Master in Our Live 2 Hr. Action Packed Webinar Program
- How to
immediately impress a customer over the phone
- What
investigative, probing questions customers respond
to that dramatically increase the probability of
getting an appointment or making the sale
- Why faxing
a quote drastically decreases your chances of making
the sale
- How to
find out who is the decision maker
- How to
obtain critical information from the customer to
find out exactly what the customer wants and needs
Click
Here to View our Equipment and Product Support Training
Agenda
Click Here to View our Parts,
Service, Rental and Admin Training Agenda
Give Your
Sales Team the Knowledge and Skills They Need To
Skyrocket Your Sales
CALL US TODAY
1-800-539-1075 |
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We
present an independent, comprehensive, fact-based and individually measured report, complete with
Audio CD of all recordings.
Executive Summary of our findings.
Graphic results showing how your entire team scored
compared to our industry average and employees who
have received the CSS training. Interaction log that includes dates and times of all
our contacts with your employees.
Individual evaluations of your employees performance
with over 20 items measured.
Copy of quotes we receive from your staff.
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Evaluations
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We provide you with a performance evaluation
developed by the top professionals in the heavy
equipment industry in which we evaluate and
score your sales team’s presentations. View our
equipment, sales, rental, service and
aftermarket evaluations.
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Why Use Mystery Shopping
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The most valuable asset a company has is its
customers. Top dealers will take inventory to
monitor the parts department and conduct
accounting audits to insure financial integrity
of their accounting systems. But, what are they
doing to insure that the most important asset
they have, their customer, is being handled
properly?
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