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If
You Believe The Following To Be True
Our Mystery
Shopping And Sales Training Programs
Will Have A Major
Impact On Your Company’s Sales
Parts
and
Service Employees
- Offering
additional parts that may be needed for the job is a
great way to increase customer satisfaction and
increase parts sales
- Asking what
type of operation the equipment will be used in is a
critical question that should be asked by rental
reps
- Asking for
the order is paramount for parts, service and rental
reps
- Sales reps
who know they are being mystery shopped perform at a
substantially higher level
Outside Sales Reps
- Getting an
appointment with the customer is the best way, by
far, to assure a sale
- Faxing a
quote drastically decreases the chance of making the
sale
- Having a
well-prepared sales presentation increases the
chance of making the sale
- Knowing who
is the decision maker in the sale is critical
- Reps with
outstanding follow-up skills far outpace other reps
in sales proficiency
Once your sales
team learns and adopts these principles, it will drive
substantial profits to your dealership's bottom line.
Concepts
Your Team Will Master in Our Live 2 hr.
Webinar Training Programs
- How to immediately impress
a customer over the phone
- What investigative, probing
questions customers respond to that dramatically
increase the probability of getting an appointment
or making the sale
- Why faxing a quote
drastically decreases your chances of making the
sale
- How to find out who is the
decision maker
- How to obtain critical
information from the customer to find out exactly
what the customer wants and needs
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Our Sales Solutions Report |
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We
present an independent, comprehensive, fact-based and individually measured report, complete with
Audio CD of all recordings.
Executive Summary of our findings.
Graphic results showing how your entire team scored
compared to our industry average and employees who
have received the CSS training. Interaction log that includes dates and times of all
our contacts with your employees.
Individual evaluations of your employees performance
with over 20 items measured.
Copy of quotes we receive from your staff. |
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Evaluations |
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We provide you with a performance evaluation
developed by the top professionals in the heavy
equipment industry in which we evaluate and
score your sales team’s presentations. View our
equipment, sales, rental, service and
aftermarket evaluations.
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Why Use Mystery Shopping |
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The most valuable asset a company has is its
customers. Top dealers will take inventory to
monitor the parts department and conduct
accounting audits to insure financial integrity
of their accounting systems. But, what are they
doing to insure that the most important asset
they have, their customer, is being handled
properly? |
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