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Mystery Shopping & Sales Training Programs

 

How Much In Sales is Your Company Losing?

  

(Click Here to See our NEW Customer Service Technician's Training Program )

How Effective are Your Parts and Service Employees at

  • Offering additional parts and repairs needed for the job?

  • Offering customers safety and promotional items?

  •  Obtaining valuable customer information?

  • Skilled at building strong customer relationships?

  • ASKING THE CUSTOMER FOR THE ORDER?

Are Your  Outside Sales Reps?

  • Asking good diagnostic questions regarding the customer's operation?
  • Finding the customer's buying motive?
  • Offering customers complimentary references?
  • Finding out the decision maker in the sale?
  • Making a concerted effort to GET AN APPOINTMENT and not faxing a quote?

If You Cannot Answer YES to the Above Questions, as Each Day Passes Your Company is Losing an Untold Amount in Sales

After Mystery Shopping over 2,000 employees, we found that few employees did any of the above, costing their company thousands of dollars in lost sales.

We Teach Your Outside Sales Reps HOW TO GET THE APPOINTMENT

and

Your Parts and Service Employees HOW TO MAKE THE SALE

This Program is Based on How to Handle the Initial Sales Call... Almost all Sales Start with a Telephone Call... Few, if any, Training Programs Address This Critical Stage of the Sales Process

 

 

Our Sales Solutions Report

We present an independent, comprehensive, fact-based and individually measured report, complete with Audio 0f all recordings. Executive Summary of our findings. Graphic results showing how your entire team scored compared to our industry average and employees who have received the CSS training. Interaction log that includes dates and times of all our contacts with your employees. Individual evaluations of your employees performance with over 20 items measured. Copy of quotes we receive from your staff.

 
Evaluations

We provide you with a performance evaluation developed by the top professionals in the heavy equipment industry in which we evaluate and score your sales team’s presentations. View our equipment, sales, rental, service and aftermarket evaluations.

 

Why Use Mystery Shopping

The most valuable asset a company has is its customers. Top dealers will take inventory to monitor the parts department and conduct accounting audits to insure financial integrity of their accounting systems. But, what are they doing to insure that the most important asset they have, their customer, is being handled properly?