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1-800-539-1075
Service
Technician’s
Customer Service
Live Training Webinar
Are
Your Service Technicians:
- Skilled at asking good diagnostic
questions to quickly find the problem?
- Offering additional repairs?
- Offering customers safety related
items (like backup alarms, strobe lights, and seat belts)?
- Skilled at building strong lasting
customer relationships?
- SKILLED AT AVOIDING INAPPROPRIATE
COMMENTS TO CUSTOMERS?
Click
HERE to see our Service Technician's Training
Agenda
If you
cannot answer YES to the above questions, as each day passes your dealership
is losing an untold amount in sales.
Our live webinar training program
was developed based on how the TOP service technicians across
the country handle the customer
Since our program is presented via
live webinar there is no travel or extensive time away from the dealership. Our
90 minute live webinar will teach your employees all of the above plus much
more.
Creative Sales Solutions
Call Us
Today
1-800-539-1075
www.cssmysteryshop.com
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We
present an independent, comprehensive, fact-based and individually measured report, complete with
Audio CD of all recordings.
Executive Summary of our findings.
Graphic results showing how your entire team scored
compared to our industry average and employees who
have received the CSS training. Interaction log that includes dates and times of all
our contacts with your employees.
Individual evaluations of your employees performance
with over 20 items measured.
Copy of quotes we receive from your staff. |
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Evaluations
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We provide you
with a
performance
evaluation,
developed by the
top
professionals in
the heavy
equipment
industry, in
which we
evaluate and
score your sales
team’s
presentations.
View our
equipment,
sales, rental,
service and
aftermarket
evaluations.
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The most valuable asset
a company has is its
customers. Top dealers
will take inventory to
monitor the parts
department and conduct
accounting audits to
insure financial
integrity of their
accounting systems. But,
what are they doing to
insure that the most
important asset they
have, their customer, is
being handled properly? |
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